Privacy Policy

The Van Exchange (a trading name of My New Motor Ltd, company number 09155584) is the data controller for personal data collected through this website and our van buying service. Our registered office is Anglesea House, New Road, Farmborough, BA2 0HJ. We are registered with the Information Commissioner's Office under reference [ICO registration].

• Vehicle details — registration, mileage and related data you submit for a valuation.
• Contact details — name, email, phone and postcode when you enquire or book.
• Transaction details — information needed to verify ownership and complete a sale.
• Technical data — basic usage and device information collected automatically.

• To provide valuations and respond to your enquiries.
• To arrange appointments, collection and payment.
• To verify identity and ownership and meet legal obligations.
• To operate, secure and improve our website and service.

Our lawful bases are performance of a contract (or steps prior to it), our legitimate interests in running the business, and compliance with legal obligations.

We share data only as needed to deliver the service — for example with vehicle data providers (such as DVLA-sourced lookups), payment and banking providers, our email provider, and where required by law. We do not sell your personal data.

Some of our service providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) to keep your data protected to the same standard.

We keep personal data only as long as necessary for the purposes above and to meet legal, accounting and regulatory requirements, after which it is securely deleted.

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. No online service can be guaranteed completely secure, but we work to keep your information safe.

Under UK GDPR you have the right to:

• access a copy of your data;
• have inaccurate data corrected;
• request erasure or restriction of processing;
• object to processing based on legitimate interests; and
• data portability where applicable.

You can also complain to the ICO (ico.org.uk), though we'd appreciate the chance to put things right first.

We use only essential cookies needed for the website to function. If we add analytics or marketing cookies in future, we'll ask for your consent first. For more detail, see our Cookie Policy.

We may update this policy from time to time. The version published on this page applies to your use of the site, and significant changes will be reflected in the "last updated" date above.

To exercise your rights or ask about this policy, contact us at hello@thevanexchange.com, call 01761 569871, or write to The Van Exchange, Anglesea House, New Road, Farmborough, BA2 0HJ.